Respectful of the trust you have shown in me by sharing some of your personal data with me, I attach the greatest importance to their protection and confidentiality.

This Privacy Policy describes the principles that MILIE respects when collecting, processing and storing your personal data and the guarantees of your rights to this data (confidentiality, access, security):

1 . Who is responsible for processing your data?

MILIE is responsible for processing personal data collected on the www.milie.paris website.

2 . What data do we collect?

The term "Data" refers to any personal information that can be used to identify you as an individual and that you provide to Milie in order to register on the site, to create an account, receive information or carry out an online order.

Only the data necessary for the proper execution of the e-commerce and retail activity of the Products offered on www.milie.paris.

The personal data we collect includes:

• your contact details (title, surname, first name, email, telephone number, full address, etc.),
• your personal information (date of birth, gender, etc.),
• your delivery information (surname/first name, street, post code, city, country, delivery comments, etc.)
• your personal preferences, including your marketing preferences (subscriptions to the newsletters, language, etc.) and in terms of cookies (technical information: technical logs, IP address, etc.),
• information on the products you have consulted,
• bank payment data,
• the history of your orders,
• the history of your emails exchanged with customer service

Creating an account on the Site requires creating a password. This password is encrypted and is known only to you. We cannot access it. If you forget your password, a link allowing you to define a new password will be sent to your contact email.

3 . Why do we collect your data?

The processing of your personal data allows us to provide you with the services of the Site, to ensure the improvement of services and the maintenance of a secure environment.

Your data is processed for the following purposes:

• carry out operations relating to our commercial relationship (orders, payment, deliveries, invoices, accounting, satisfaction survey, consumer services, loyalty program, etc.);
• And more specifically for:

the management of your Account, your registration and your connection to the site, as well as providing the services to which they respectively give access (online ordering, sending of newsletters if necessary, etc.);

• management of your orders;
• managing the delivery of your orders;
• management of the customer relationship and your complaints;
• the creation of a customer database for the purposes of loyalty, prospecting, promotion, marketing studies (to improve your user experience and our services) in accordance with the regulations in force;
• ensure personalized navigation on the Site: make my Site easier to use and adapt my products and services to your interests and needs (personalized recommendations);
• for statistical purposes. 

4 . Who is your data intended for?

The personal data collected is processed by internal employees at MILIE, to provide you with the services requested and in accordance with the purposes defined above.

MILIE undertakes not to sell your personal data to third parties.

MILIE may need to transfer your personal data to certain service providers and partners who help me provide and improve my services, such as:

• Logistics and delivery service provider (carriers, couriers),
• Technical service provider (Internet access providers, companies specializing in IT services),
• Payment service provider (bank operators),
• Marketing provider (companies that perform marketing activities [including social media organizations], companies specializing in market research and data processing, companies offering call center services, companies providing publishing and distribution).

In its capacity as data controller, MILIE. ensures that all of its service providers and partners, subcontractors or co-controllers comply with the General Data Protection Regulations (GDPR) and that they implement in particular all technical and organizational measures to ensure the confidentiality and security of your data.

If partners were located outside the European Union, MILIE. would take all appropriate measures to guarantee the security of such transfers.

5 . How long do we keep your data?

In accordance with the legislation and regulations in force, we do not keep your data beyond the duration strictly necessary for the purposes pursued above and this duration varies according to the purpose of the processing.

At the end of this retention period, your data will be permanently erased or irreversibly made anonymous.

– Data from your customer account, your subscription to the newsletter: Data retention for 5 years from the end of the relationship with MILIE. The period starts from either the last order, or the last login to your customer account, or the last call to customer service, or sending an email to customer service, or clicking on a hypertext link of an e-mail sent by MILIE, or the placing of products in the basket without the purchase being made.

At the end of these 5 years, an email asking if the customer wishes to continue to receive commercial prospecting will be sent. In the event of no response or negative response, the customer's data will be permanently erased or anonymized.

– Purchase data: Retention of billing data until the end of the corresponding accounting period and the legal retention period (10 years).

– Payment data: Retention of your payment details until payment certification and completion of the relevant administrative and accounting formalities concerning your right of withdrawal and the conditions applied to contest the payment.

6 . What are your rights?

In accordance with the applicable regulations, you have the right to query, access, modify, limit, rectify, delete and oppose your personal data, as well as the right to define directives relating to the fate of your data after your death.

You can withdraw your consent to receive commercial information from Milie at any time.

You can request to receive a copy of all personal information in our possession.

You can exercise the above rights by contacting me :

MILIE: milie@milie.paris

In accordance with the regulations, you can make a complaint with the competent supervisory authority in France: CNIL – 3 Place de Fontenoy, 75007 Paris.

7 . How do we protect your data?

We ensure the security of your personal data by implementing enhanced protection through the use of specific technical and organizational security measures aimed at preventing your personal data from being used illegally or fraudulently.

We take particular care that your personal data is not disclosed, distorted, damaged/altered or that unauthorized third parties have access to it.

My collaborators are trained in the importance of confidentiality and the protection of personal data. I limit the number of collaborators with access to your data to those who are directly involved in providing you with quality services.

Our cookie management

We use different types of cookies, the purposes of which are described below.

• Cookies essential to the operation of the site

These are cookies that are essential for browsing the site (such as session identifiers) that allow you to use the main features of the site and secure your connection.

They allow you, for example, to directly access reserved and personal areas of the site, thanks to identifiers or data that you may have previously entrusted to us. Without these cookies you will not be able to use the site normally, we advise you not to delete them.

• Functionality cookies

These cookies are not essential for browsing the site but allow it to optimize its operation and give you access to specific functionalities.

They also allow you to adapt the presentation of the site to the display preferences of your device. These cookies allow you to have a fluid and customized navigation.

Placing cookies on your device is the easiest and fastest way to personalize and improve your user experience.

• Analytical cookies

These are cookies that allow us to know the use and performance of the site, to establish statistics, volumes of visits and use of the various elements of the site (content visited, routes) allowing us to to improve the interest and ergonomics of our services.

• Sharing cookies (social links)

The site contains sharing links to Facebook, Twitter, Instagram, Pinterest, and other similar social networks, which allow you to share content from the site with other people. When you use these share buttons, a third-party cookie is installed. If you are connected to the social network while browsing the site, the sharing buttons allow you to link the content consulted to your user account.

We invite you to consult the privacy protection policies of these social networks in order to learn about the purposes of use, in particular advertising, of the browsing information that they may collect through these application buttons.

• Advertising cookies

These are cookies used to offer you advertisements tailored to your interests, on the site but also on other sites. In particular, they are used to limit the number of times you see an advertisement and to help measure the effectiveness of an advertising campaign.

The relevance of the advertising content displayed on your device can also be achieved by associating the navigation information from your device on the site with the data that you have provided.

The refusal of these advertising cookies has no impact on the use of the site. However, refusing them will not lead to advertising stopping on the site or on the Internet, it will only have the effect of displaying an advertisement (which will not take into account your centers of interest or your preferences. ).

These cookies are mostly third-party cookies and depend mainly on advertising agencies.